Returns
Returns kept Simple
If you’re not 100% happy with your new product, it’s not an issue. We’ll give you a full refund if it’s unused. Your refund will be issued back to your original payment method. All you need to know is if it’s over 10kg or not, how do I know if it’s over 10kg? Simple! Typically, 1kg is the equivalent of 1 litre.
10kg or less
Charge of £6.99 per parcel
- Fill in our returns form
- Print out the returns label
- Package your goods securely
- Return it to a Collect+ store.
- Once received, we'll refund your goods
Over 10kg
Charge of £9.99 per parcel
- Call us on 01303 477576
- Quote your order number
- We'll organise a return via Parcelforce
- Package your goods securely
- Once received, we'll refund your goods
Unwanted Items
You may return any unwanted items to us up to 30 days after the day you receive it for a full refund (see our Refunds policy), provided they are unused, in perfect condition when received and have at least 3 months left on expiry. You must ensure that the goods you are returning are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. Please note that we do not accept returns for colour mixed and bespoke products.
In the unfortunate event that you do not like the colour we are unable to accept the product back if it has been opened. Should the product be unopened and unused we will be happy to refund. Many of our products are available in sample sizes to allow you to try test areas first. We do our best to have swatches that show a good colour indication however the surface you are applying to and/or your monitor/screen settings can mean there will be some variation.
Duplicate or Incorrect Items
If we have sent you duplicate or incorrect items, we can arrange to collect these items and resend the correct ones at no cost to you. Please contact us to arrange.
Items Damaged in Transit
Please contact us so we can help resolve this issue for you.
Faulty Items
Faulty products can be returned to us within 30 days of receiving the goods for a full refund (see Refunds) or an exchange. If a product becomes faulty after 30 days you may wish to contact the manufacturer directly as they may be able to offer support and troubleshooting with the issue you have with the item. We test every single return. If a returned product is found not to be faulty by our test centre we will return the item to you and you will be liable for the postage. We will not refund any postage for items found to be non-defective.
Your statutory rights are not affected.